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Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events
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- Published on: 13 May 2016
- Published on: 13 May 2016Patients Agencies and complaints in ItalyShow More
Dear Editor,
According to MM Bismark et Al (1) complaints that are brought to a Commissioner in NZ offer a potentially valuable “window” on serious threats to patient safety. In Italy, the consultative and conciliatory commissions (“Commissioni miste conciliative”) and the ombudsmen (second level organisations) supply unsatisfactory results or are not even established (2). Furthermore, epidemiological data lik...
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