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Quality lines
Quality Lines
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  1. David P Stevens, Editor

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      WALTER SHEWHART AND THE HAWTHORNE FACTORY

      This issue’s cover features a 1920s-vintage photo of the Hawthorne factory in Cicero, Illinois. If there was a Chapter One in the story of quality improvement, a lead protagonist was Walter Shewhart and the setting was the Hawthorne factory. While at Hawthorne, Shewhart met and influenced W. Edwards Deming as well as Joseph Juran. Little of the Hawthorne factory remains today. But these events in the 1920s changed for all time the way that work is performed and variation is measured.
 See p 142

      DEVELOPING LEAPFROG STANDARDS FOR CPOE

      Computerized physician order entry (CPOE) was one of the first standards promulgated by the Leapfrog Group, a …

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