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AN INTERVIEW WITH GARY KAPLAN, CEO OF VIRGINIA MASON HEALTH SYSTEM
This issue introduces a series of interviews with health system leaders. Our aim for this series is to provide a perspective that looks beyond the data to explore issues of leadership and organizational culture that contribute to higher quality and safety. In this issue, Dr Jim Reinertsen interviews Gary Kaplan, CEO of Virginia Mason Medical Centre. This conversation provides a sense of the vision and organizational change that has made Virginia Mason a leader in the implementation of Lean Production strategies for improving care processes, making care safer, improving flow, and eliminating waste. See p 156
RESEARCH AND SCHOLARLY REPORTS SINCE TO ERR IS HUMAN
The 5-year anniversary of …
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