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Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia
  1. Andreas Obermair1,
  2. Monika Janda2,
  3. Val Gebski3
  1. 1Surgical Performance Pty Ltd, Brisbane, Queensland, Australia
  2. 2Queensland University of Technology, School of Public Health, Institute of Health and Biomedical Innovation, Brisbane, Queensland, Australia
  3. 3Biostatistics and Research Methodology, NHMRC Clinical Trials Centre, University of Sydney, Sydney, New South Wales, Australia
  1. Correspondence to Professor Andreas Obermair, Surgical Performance Pty Ltd, Suite 5A, Ground Floor Administration Building, Newdegate St, Greenslopes, Brisbane, QLD 4120, Australia; ao{at}surgicalperformance.com

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We read with great interest the paper by Bismark et al1 about identification of doctors at risk of recurrent complaints in Australia. The authors examined a sample of 18 000 formal complaints lodged within an 11-year period. In brief, 3% of doctors accounted for 49% of all complaints. Doctors who were complained about were at significantly increased risk of a re-complaint. The authors concluded that it is feasible to predict which doctors are at high risk of recurring complaints.

Acknowledging that this article contributes to the current debate on this issue, the oversimplification is such that, unfortunately, it has the potential to …

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