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Original research
The patient satisfaction chasm: the gap between hospital management and frontline clinicians

Authors

  1. Correspondence to Dr Ronen Rozenblum, Division of General Internal Medicine, Brigham and Women's Hospital, Harvard Medical School, 1620 Tremont Street, BS-3, Boston, MA 02120, USA; rrozenblum{at}bics.bwh.harvard.edu
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Citation

Rozenblum R, Lisby M, Hockey PM, et al
The patient satisfaction chasm: the gap between hospital management and frontline clinicians
BMJ Quality & Safety 2013;22:242-250.

Publication history

  • Received April 2, 2012
  • Revised October 30, 2012
  • Accepted November 1, 2012
  • First published November 23, 2012.
Online issue publication 
February 15, 2017

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