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Patient experience in the accident and emergency department
  1. Thomas Steven Chance1,
  2. Vinod Patil2
  1. 1Department of Anaesthesia, Barts and the London Medical School, Esher, UK
  2. 2Department of Anaesthesia, BHR University Hospitals NHS Trust, Romford, UK
  1. Correspondence to Thomas Steven Chance, Department of Anaesthesia, Barts and the London Medical School, 2 Grantley Place, Esher Kt10 9DR, UK; ha07357{at}qmul.ac.uk

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We read with interest the paper by Bos et al1 ‘The Accident and Emergency (A&E) department questionnaire: a measure of patient experiences in the A&E department’. Clearly feedback is important in patient-centred care so that comparisons between departments and improvements can be made. We would like to congratulate the authors on their findings and offer some constructive criticism on the analysis.

The article analysed three different methods of grouping and summarising the items on the questionnaire presented to patients, and came to the conclusion that Principal Components Analysis provided the best score reliability. While other authors2 have agreed that questionnaires are an invaluable tool for …

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