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PDFSystematic review
Patient complaints in healthcare systems: a systematic review and coding taxonomy
- Correspondence to Dr Tom Reader, Department of Social Psychology, London School of Economics, Houghton Street, London WC2A 2AE, UK; t.w.reader{at}lse.ac.uk
Citation
Patient complaints in healthcare systems: a systematic review and coding taxonomy
Publication history
- Received August 27, 2013
- Revised March 14, 2014
- Accepted May 4, 2014
- First published May 29, 2014.
Online issue publication
May 13, 2016
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Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 3.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/3.0/