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What do patients say about emergency departments in online reviews? A qualitative study

Authors

  • Austin S Kilaru Department of Emergency Medicine, Highland Hospital, Oakland, California, USA PubMed articlesGoogle scholar articles
  • Zachary F Meisel Department of Emergency Medicine, Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania, USA PubMed articlesGoogle scholar articles
  • Breah Paciotti Department of Emergency Medicine, Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania, USA PubMed articlesGoogle scholar articles
  • Yoonhee P Ha Penn Medicine Social Media and Health Innovation Lab, University of Pennsylvania, Philadelphia, Pennsylvania, USA Center for Public Health Initiatives, University of Pennsylvania, Philadelphia, Pennsylvania PubMed articlesGoogle scholar articles
  • Robert J Smith Department of Emergency Medicine, Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania, USA Penn Medicine Social Media and Health Innovation Lab, University of Pennsylvania, Philadelphia, Pennsylvania, USA PubMed articlesGoogle scholar articles
  • Benjamin L Ranard Department of Emergency Medicine, Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania, USA Penn Medicine Social Media and Health Innovation Lab, University of Pennsylvania, Philadelphia, Pennsylvania, USA PubMed articlesGoogle scholar articles
  • Raina M Merchant Department of Emergency Medicine, Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania, USA Penn Medicine Social Media and Health Innovation Lab, University of Pennsylvania, Philadelphia, Pennsylvania, USA PubMed articlesGoogle scholar articles
  1. Correspondence to Dr Raina M Merchant, Penn Medicine Social Media and Health Innovation Lab, University of Pennsylvania, Philadelphia, Pennsylvania 19104, USA; Raina.Merchant{at}uphs.upenn.edu
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Citation

Kilaru AS, Meisel ZF, Paciotti B, et al
What do patients say about emergency departments in online reviews? A qualitative study

Publication history

  • Received 3 February 2015
  • Revised 15 June 2015
  • Accepted 4 July 2015
  • Published in print 1 January 2016.
  • Published online 15 December 2015.
  • Published first 24 July 2015.

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