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Primary care physicians’ willingness to disclose oncology errors involving multiple providers to patients
  1. Kathleen Mazor1,2,
  2. Douglas W Roblin3,4,
  3. Sarah M Greene5,
  4. Hassan Fouayzi1,2,
  5. Thomas H Gallagher6
  1. 1Meyers Primary Care Institute, Worcester, Massachusetts, USA
  2. 2Department of Medicine, University of Massachusetts Medical School, Worcester, Massachusetts, USA
  3. 3Center for Health Research, Kaiser Permanente Georgia, Atlanta, Georgia, USA
  4. 4Division of Health Management & Policy, School of Public Health, Georgia State University, Atlanta, Georgia, USA
  5. 5Methods and Infrastructure Program, Patient-Centered Outcomes Research Institute, Washington DC, USA
  6. 6Department of Medicine, University of Washington, Seattle, Washington, USA
  1. Correspondence to Dr Kathleen Mazor, Meyers Primary Care Institute, 630 Plantation Street, Worcester, MA 01605, USA; kathleen.mazor{at}umassmed.edu

Abstract

Background Full disclosure of harmful errors to patients, including a statement of regret, an explanation, acceptance of responsibility and commitment to prevent recurrences is the current standard for physicians in the USA.

Objective To examine the extent to which primary care physicians’ perceptions of event-level, physician-level and organisation-level factors influence intent to disclose a medical error in challenging situations.

Design Cross-sectional survey containing two hypothetical vignettes: (1) delayed diagnosis of breast cancer, and (2) care coordination breakdown causing a delayed response to patient symptoms. In both cases, multiple physicians shared responsibility for the error, and both involved oncology diagnoses.

Setting The study was conducted in the context of the HMO Cancer Research Network Cancer Communication Research Center.

Participants Primary care physicians from three integrated healthcare delivery systems located in Washington, Massachusetts and Georgia; responses from 297 participants were included in these analyses.

Main measures The dependent variable intent to disclose included intent to provide an apology, an explanation, information about the cause and plans for preventing recurrences. Independent variables included event-level factors (responsibility for the event, perceived seriousness of the event, predictions about a lawsuit); physician-level factors (value of patient-centred communication, communication self-efficacy and feelings about practice); organisation-level factors included perceived support for communication and time constraints.

Key results A majority of respondents would not fully disclose in either situation. The strongest predictors of disclosure were perceived personal responsibility, perceived seriousness of the event and perceived value of patient-centred communication. These variables were consistently associated with intent to disclose.

Conclusion To make meaningful progress towards improving disclosure; physicians, risk managers, organisational leaders, professional organisations and accreditation bodies need to understand the factors which influence disclosure. Such an understanding is required to inform institutional policies and provider training.

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