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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

Authors

  1. Correspondence to Dr Alex Gillespie, Department of Social Psychology, London School of Economics, London WC2A 2AE, UK; A.T.Gillespie{at}lse.ac.uk
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Citation

Gillespie A, Reader TW
The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning

Publication history

  • Received July 13, 2015
  • Revised October 22, 2015
  • Accepted October 25, 2015
  • First published January 6, 2016.

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