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Recent years have seen unprecedented efforts to measure healthcare quality and to link such measurement to improved care delivery. The methodological and pragmatic complexities of these efforts have led to major debates: which ‘dimensions’ of quality to measure; whether to focus on processes or outcomes; which outcomes to prioritise—traditional clinical outcomes or more patient-centred ones; and, perhaps most important, how to link measurement to action through policy, professional and management levers.1
A variety of quality measurement schemes exist in many countries, including confidential reporting directed at healthcare organisations, public reporting of performance, policies tying performance to funding, such as ‘pay for performance’.2 3 Further, in some countries, professional training and/or licensing and revalidation processes for doctors include skills to measure and improve quality as core competencies.4–6 Moreover, public and governmental expectations for quality measurement have not just continued to rise but have expanded to include interest in long-term conditions, rather than the historical focus on short-term outcomes after surgery or hospitalisation for acute medical conditions.
The question thus arises: what approach to measuring and reporting quality will best equip health systems to address these needs, especially given ubiquitous fiscal constraints. In this commentary, we first outline five general categories of problems that have beset quality measurement efforts to date.
Historical shortcomings in healthcare quality measurement
Prioritising one type of measure
Much debate has focused on whether processes or outcomes constitute the ‘best’ quality measures. This debate has a long history7–9 but represents a false choice. Each element of Donabedian's triad of structure, process and outcome has both advantages and disadvantages,10 with no single category providing the best performance measurement across all settings and circumstances (see table 1). In healthcare, as in other industries, the players who achieve the best outcome pay the greatest attention to implementing reliable, effective and efficient processes of care and putting in …
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