Cognitive interventions to reduce diagnostic error: a narrative review
- Mark L Graber1,2,3,
- Stephanie Kissam3,
- Velma L Payne4,5,
- Ashley N D Meyer6,7,
- Asta Sorensen3,
- Nancy Lenfestey3,
- Elizabeth Tant3,
- Kerm Henriksen8,
- Kenneth LaBresh3,
- Hardeep Singh6,7
- 1VA Medical Center, Northport, New York, USA
- 2Department of Medicine, SUNY Stony Brook, New York, USA
- 3RTI International, Research Triangle Park, North Carolina, USA
- 4School of Biomedical Informatics, University of Texas Health Science Center in Houston, Houson, Texas, USA
- 5National Center for Cognitive Informatics and Decision Making in Healthcare, University of Texas Health Science Center in Houston, Houston, Texas, USA
- 6Houston VA HSR&D Center of Excellence, and the Center of Inquiry to Improve Outpatient Safety Through Effective Electronic Communication, Michael E. DeBakey Veterans Affairs Medical Center, Houston, Texas, USA
- 7Section of Health Services Research, Department of Medicine, Baylor College of Medicine, Houston, Texas, USA
- 8Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality, Rockville, Maryland, USA
- Correspondence to Dr Mark L Graber, RTI International, c\o 1 Breezy Hollow, St James, NY 11780, USA;
Contributors All listed authors contributed to the conception and design, or analysis and interpretation of data; drafting the article or revising it critically for important intellectual content; and final approval of the version to be published. MLG is the guarantor, contributed to the study design, contributed to data synthesis, wrote the paper and coordinated revisions. SK performed the literature search, contributed to data analysis and synthesis, and writing and revising the manuscript. VLP performed the analytical review and contributed to the manuscript revisions. ANDM performed the analytical review and contributed to the manuscript revisions. AVS contributed to the study design, the literature search, data analysis and synthesis, and reviewing and editing the manuscript. NL performed the literature search and contributed to data synthesis and analysis. ET performed the literature search and contributed to the synthesis and manuscript revisions. KH contributed to the study design, reviewed the literature search, and reviewed and edited the manuscript; KAL contributed to the study design, reviewed the literature search, and reviewed and edited the manuscript. HS contributed to the study design, data analysis and synthesis, writing and revising the manuscript.
- Accepted 20 February 2012
- Published Online First 27 April 2012
Background Errors in clinical reasoning occur in most cases in which the diagnosis is missed, delayed or wrong. The goal of this review was to identify interventions that might reduce the likelihood of these cognitive errors.
Design We searched PubMed and other medical and non-medical databases and identified additional literature through references from the initial data set and suggestions from subject matter experts. Articles were included if they either suggested a possible intervention or formally evaluated an intervention and excluded if they focused solely on improving diagnostic tests or provider satisfaction.
Results We identified 141 articles for full review, 42 reporting tested interventions to reduce the likelihood of cognitive errors, 100 containing suggestions, and one article with both suggested and tested interventions. Articles were classified into three categories: (1) Interventions to improve knowledge and experience, such as simulation-based training, improved feedback and education focused on a single disease; (2) Interventions to improve clinical reasoning and decision-making skills, such as reflective practice and active metacognitive review; and (3) Interventions that provide cognitive ‘help’ that included use of electronic records and integrated decision support, informaticians and facilitating access to information, second opinions and specialists.
Conclusions We identified a wide range of possible approaches to reduce cognitive errors in diagnosis. Not all the suggestions have been tested, and of those that have, the evaluations typically involved trainees in artificial settings, making it difficult to extrapolate the results to actual practice. Future progress in this area will require methodological refinements in outcome evaluation and rigorously evaluating interventions already suggested, many of which are well conceptualised and widely endorsed.
- Patient safety
- human error
- medical error
- decision support
- information technology
- trigger tools
- primary care
- diagnostic errors
- health services research
- healthcare quality improvement
- evidence-based medicine
- quality improvement
- audit and feedback
- cognitive biases
The authors of this paper are solely responsible for its content, and disclosed no competing interests. The findings and interpretations in the paper do not represent the opinions or recommendations of the institutions with which the authors are affiliated, the Agency for Healthcare Research and Quality, or the US Department of Health and Human Services, Department of Veterans Affairs.
Funding This study was funded by the Agency for Healthcare Research and Quality (AHRQ) ACTION II Task Order #8, Contract No. HHSA290200600001 and in part by the Houston VA HSR&D Center of Excellence (HFP90-020).
Competing interests None.
Provenance and peer review Not commissioned; externally peer reviewed.