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Collaborative pharmaceutical care in an Irish hospital: uncontrolled before-after study
  1. Tamasine C Grimes1,2,
  2. Evelyn Deasy1,2,
  3. Ann Allen1,
  4. John O'Byrne1,
  5. Tim Delaney1,
  6. John Barragry3,
  7. Niall Breslin3,
  8. Eddie Moloney3,
  9. Catherine Wall3
  1. 1Pharmacy Department, Tallaght Hospital, Dublin, Ireland
  2. 2School of Pharmacy and Pharmaceutical Sciences, Trinity College Dublin, Ireland
  3. 3Medical Directorate, Tallaght Hospital, Dublin, Ireland
  1. Correspondence to Dr Tamasine C Grimes, Pharmacy Department, Tallaght Hospital, Dublin 24, Ireland, tagrimes{at}


Background We investigated the benefits of the Collaborative Pharmaceutical Care in Tallaght Hospital (PACT) service versus standard ward-based clinical pharmacy in adult inpatients receiving acute medical care, particularly on prevalence of medication error and quality of prescribing.

Methods Uncontrolled before-after study, undertaken in consecutive adult medical inpatients admitted and discharged alive, using at least three medications. Standard care involved clinical pharmacists being ward-based, contributing to medication history taking and prescription review, but not involved at discharge. The innovative PACT intervention involved clinical pharmacists being team-based, leading admission and discharge medication reconciliation and undertaking prescription review. Primary outcome measures were prevalence per patient of medication error and potentially severe error. Secondary measures included quality of prescribing using the Medication Appropriateness Index (MAI) in patients aged ≥65 years.

Findings Some 233 patients (112 PACT, 121 standard) were included. PACT decreased the prevalence of any medication error at discharge (adjusted OR 0.07 (95% CI 0.03 to 0.15)); number needed to treat (NNT) 3 (95% CI 2 to 3) and no PACT patient experienced a potentially severe error (NNT 20, 95% CI 10 to 142). In patients aged ≥65 years (n=108), PACT improved the MAI score from preadmission to discharge (Mann–Whitney U p<0.05; PACT median −1, IQR −3.75 to 0; standard care median +1, IQR −1 to +6).

Conclusions PACT, a collaborative model of pharmaceutical care involving medication reconciliation and review, delivered by clinical pharmacists and physicians, at admission, during inpatient care and at discharge was protective against potentially severe medication errors in acute medical patients and improved the quality of prescribing in older patients.

  • Medication reconciliation
  • Medication safety
  • Pharmacists
  • Transitions in care
  • Teamwork

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Background and introduction

Periods of patient care that involve a transfer across organisations or transfer between professionals are more vulnerable with regard to medication safety than other periods.1–4 Medication error is more prevalent at these junctures and may result in harm: a type of adverse drug event (ADE). Medication reconciliation (here on referred to as MedRec) is a process advocated to prevent harm consequent to reconciliation error,5–9 and in some organisations MedRec is required to facilitate accreditation.10 MedRec was defined by the Institute for Healthcare Improvement (IHI) 2006 as “the process of obtaining and maintaining an accurate and detailed list of all prescribed and non-prescribed drugs a patient is taking, including dosage and frequency, through all healthcare encounters and comparing the physician's admission, transfer, and/ or discharge orders to that list, recognizing any discrepancies, and documenting any changes, thus resulting in a complete list of medications, accurately communicated”.6 It is time consuming and labour intensive,11 ,12 and scarce resources should be prioritised for it only where there is evidence of its value to care. Two recent systematic reviews investigating hospital-based MedRec practices concluded that while there is a need for further comparative studies, available evidence suggests benefits from interventions that involve pharmacy staff.3 ,13 There is evidence that MedRec interventions should focus on patients at high risk of ADEs,3 for example, those using increasing numbers of medication, having a higher comorbidity burden or being older.2 ,14–16 Additionally the prevalence rates of potentially inappropriate prescribing among older (≥65 years) patients have been cited by authors as being in the range 35–60% of patients in acute hospitals.17 ,18 The financial and clinical consequences of poor prescribing, caused either by poor prescribing decisions or error, include impact on national drug and healthcare budgets19 ,20; drug-related morbidity causing hospitalisation or mortality.14 ,21–24

A number of recent controlled trials have investigated the benefits of complex interventions that involve collaborative medical care and clinical pharmacy activity at admission, during inpatient stay and at discharge.14 ,15 ,21 ,23 ,25 ,26 The interventions have involved close working between clinical pharmacy and medical staff, facilitating integrated management of medicines across the entire inpatient episode. Such integration has been proven to reduce the prevalence of medication error and (re)hospitalisation and to improve the quality of prescribing.14 ,23 ,26–28 This accords with statements from the International Pharmaceutical Federation (FIP) that describe a five-level model of Collaborative Pharmacy Practice (CPP) with advancing models involving closer collaboration with the medical team and greater responsibility for the pharmacist.29 FIP have identified that examples of the most advanced levels of CPP are in place in the UK, USA and Canada, but few elsewhere.29

In Ireland, few hospital pharmacy departments are involved in delivering MedRec at admission or discharge.30 ,31 Involvement of clinical pharmacists in multidisciplinary clinical activities, with the exception of specialist services, for example, haematology, is rare.31 To date, there has been no comparative study undertaken in Ireland to determine the benefits of integrating the clinical pharmacy service with medical care. Evidence is needed to support wider implementation of this model of collaboration in Ireland and worldwide. The purpose of this study was to investigate the benefits of a team-based collaborative model of clinical pharmacy and medical care, the Collaborative Pharmaceutical Care at Tallaght Hospital (PACT) service, on the prevalence per patient of medication error and the quality of prescribing. Standard care comprised a ward-based clinical pharmacy service. The study was undertaken in consecutive adult medical inpatients receiving acute care, admitted and discharged alive during the study period and using at least three regular medications on presentation to hospital.


Study design, setting and sampling

Ambispective observational uncontrolled before-after study, undertaken at Tallaght Hospital, Dublin, Ireland: a 600-bed acute hospital managing >17 000 adult inpatient episodes annually. The study was undertaken with four medical teams with a standard care, washout and intervention period for each (table 1), between July 2010 and May 2011 (table 2). The teams all provided general medical care, with the leading consultants having recognised, certified, higher specialist training in endocrinology, gastroenterology, respiratory or renal medicine. In the study hospital, there is no cohorting of patients on wards according to the medical specialty. Adult medical patients, who used three or more regular medications, admitted to and discharged alive from the hospital were eligible for inclusion. Patients readmitted during the study period and staff members admitted as patients were excluded. Consecutive patients who fulfilled the inclusion criteria were recruited.

Table 1

Key features of the Pharmaceutical Care in Tallaght Hospital (PACT) intervention and standard care

Table 2

Recruitment of patients and dates of study periods

Standard care and intervention

The standard care and intervention activities are presented in table 1. Standard care clinical pharmacists were aligned to a ward, serving patients under the care of numerous treating consultants, consistent with Level 3 of the FIP model of CPP.29 Approximately two-thirds of standard care clinical pharmacists held National Framework of Qualifications (NFQ) Level 9 (Master), the remainder held NFQ Level 8 (Bachelor). The PACT intervention comprised integrated medication management with the clinical pharmacist aligned to one medical team, meaning she delivered service to patients of one treating consultant across multiple wards, enabling her integration into the medical team. Two clinical pharmacists contributed to PACT, one delivered service to teams 1, 2 and 3, and the other to team 4, with each providing holiday relief for the other. They both held a Masters in Hospital Pharmacy, NFQ Level 9, and the General Level Framework.32 The PACT intervention aligns with Level 4 of the FIP model of CPP.29

Outcome measures

Primary outcomes measured comprised the prevalence per patient of

  • any medication error identified by reconciliation or in the writing of a new prescription, following admission and discharge (here-on referred to as error);

  • an error with the potential to cause severe patient harm.33

MedRec was defined based on the IHI's process, identifying inclusion of unintentional changes and intentional but undocumented changes to medication as failure to reconcile.6 This study investigated errors identified at admission and discharge and not those between these two points. Error was defined as a prescription writing error that was identified by reconciliation or in the writing of new medication orders at admission or discharge.2 ,34 The clinical pharmacist's medication history was regarded as the gold standard preadmission medication list (GSPAML) against which reconciliation was assessed. The medication history was built using a previously developed method.11 Data from the following sources were used prospectively by the investigator to identify errors: GSPAML; drug chart; discharge medication list (prescription and summary); all entries in the healthcare record regarding medication use. Identified discrepancies were clarified as intentional or not, by reference to the medical team and/or clinical pharmacist. Every identified discharge error was presented, in the form of a case study outlining clinical, diagnostic and medication details, to six independent assessors, blinded to study allocation, who retrospectively scored the potential for harm using a validated, reliable visual analogue scale (VAS) (0=no harm, 10=death)33 previously used for this purpose.2 ,35 Assessors included hospital and community pharmacists, hospital doctors and general practitioners. The mean score for each error was calculated from the individual VAS scores of the six assessors and categorised as minor (< 3), moderate (3–7) or severe (>7). Where a patient experienced multiple errors, the highest scoring error was used to describe the potential for harm to that patient.

Secondary outcome measures were

  • quality of prescribing in patients aged ≥65 years, using the Medication Appropriateness Index (MAI);36

  • frequency of acceptance of clinical pharmacists’ documented suggestions.

MAI, a tool validated to assess prescribing quality in patients aged ≥65 years, has good inter-rater reliability.37 It comprises ten weighted categories, allowing a total sum of 18 marks for each drug, with increasing scores representing inferior quality: (indication (3); population effectiveness (3); dosage correct (2); directions correct (2); directions practical (1); drug–drug interactions (2); drug–disease interactions (2); cost (1); unnecessary duplication (1) and duration (1)). The weighted score is applied if ‘inappropriate’ is selected. Where a medication was unintentionally omitted or intentionally stopped or withheld but not documented on the discharge list, it was categorised as ‘directions correct—inappropriate’. MAI was applied retrospectively by one of two investigators, with quality assurance on the data entry for a randomly selected 10% of patient cases by a third investigator. The investigators were not blinded to study allocation and had access to all sources of medication and clinical details in the healthcare record. MAI was applied on three medication lists: preadmission, during admission and discharge. The summated score for each patient at each stage and the differences from preadmission to admission and from preadmission to discharge were calculated.27 ,38 Underuse of medication, that is, whether each of the patient's present medical conditions or risk factors was treated, was not assessed.

Data management

The sample size calculation was based on the primary outcome. Prevalence per patient of medication error on discharge was previously identified as 50–66%.2 ,39 To demonstrate a reduction from 60% to 40%,21 ,40–42 90% power, 5% significance level (two-sided) required 130 per group, total 260 patients. Review of hospital discharge statistics indicated that this sample size was achievable by allowing 2 months PACT service delivery for each of the four teams. The unit of assignment was the team, and the unit of analysis was the patient. Data collection was undertaken by clinical pharmacist investigators who were not involved in delivering the intervention. Data collection was ambispective happening during hospitalisation (error) and after discharge (MAI, VAS). Data were inputted into SPSS, V.18, and STATA, V.11, for support in analysis. Double data entry was undertaken by a second investigator on a randomly selected 10% of patient cases to assure quality. Errors at discharge were validated by two independent assessors, both clinical pharmacists, blinded to study allocation, and the level of agreement with the main investigator was measured using Cohen's κ coefficient. Data distribution was analysed using the Kolmogorv–Smirnov test. Differences between groups were identified using the χ2 test for categorical data, Mann–Whitney U (reporting median and interquartile range) for non-parametric continuous data and the Student t test (reporting mean and SD) for parametric continuous data. Prevalence of error was analysed using multilevel logistic regression, adjusting for length of stay; Charlson comorbidity index43; age and number of medications and accounting for any clustering effect at the level of the team. The number needed to treat (NNT) to prevent one patient experiencing any error and a potentially severe discharge error was calculated using the Newcombe–Wilson hybrid score CI.44 Extreme scenario analysis provided sensitivity analysis to account for cases of missing data for the primary outcome, providing 95% CIs around each extreme case.45

Approval was obtained from the St James's Hospital/Tallaght Hospital Joint Research Ethics Committee (SJH/AMNCH REC ref 2010/03/11). It was considered an investigation of service delivery, all investigators were employed clinicians, contractually bound to maintain patient confidentiality. Patient consent was not required. Guidance for undertaking observational studies46 and non-randomised designs47 was followed. As this involved prospective observation, the investigators were ethically obliged to report any identified reconciliation errors at discharge to the treating team or clinical pharmacist to facilitate remedial action.


A total of 233 patients were recruited (table 2). There were no differences in baseline clinical or demographic characteristics between the 121 standard care and 112 intervention patients (table 3). Some 2324 medications were surveyed, the majority were cardiovascular (33%), central nervous system (16%), respiratory (11%), gastrointestinal (11%) and endocrine (9%). For 24 patients (10.3%), the primary outcome was not assessable because the discharge documentation was not completed. These patients were identified as being younger and were more likely to receive standard care (see online supplementary file 1).

Table 3

Patients’ demographic and clinical characteristics, intervention and standard care

Primary outcome measures

Medication errors were identified in 25.4% of patients at admission and 34.8% at discharge. The two blinded assessors agreed with the identification of an error for 201 of the 202 implicated drugs, representing substantial agreement for each assessor with the main investigator (κ=0.8).48

Patients receiving standard care were statistically significantly more likely to experience an error at admission (40.5% vs 9.0%, γ2=30.3, df 1, p 0.000) and discharge (65.3% vs 13.9%, γ2=58.2, df 1, p 0.000) than those receiving the intervention. Patients receiving standard care had a greater likelihood of experiencing a potentially severe discharge error (5.9% vs 0, γ2=6.6, df 1, p 0.012) (table 4). The variable that dominated the logistic regression models for experiencing an error at admission or discharge was the study group, demonstrating a protective effect by the PACT intervention. The only other variable statistically significantly associated with experiencing an error in these models was the number of medicines used per patient. For every extra medicine used, there was a 17% increased likelihood of error (95% CI 6 to 29%). The NNT to prevent any discharge error was 3 (95% CI 2 to 3) and to prevent a potentially severe discharge error was 20 (95% CI 10 to 142). (See online supplementary file 2 for examples of errors in each severity category.)

Table 4

Primary outcome measures

Extreme sensitivity analysis, accounting for missing primary outcome data, identified consistently that the PACT intervention protected against the occurrence of any error (table 4).

The drug categories most commonly implicated in error relative to their frequency of use, by British National Formulary (BNF) classification, were (%=percentage of errors of the total number of drugs surveyed in that BNF class, n=number of errors): anaesthesia (100%, n=1); ear, nose and oropharynx (33%, n=1); musculoskeletal and joint diseases (22%, n=11); obstetric, gynaecology and urinary tract (21%, n=4). However, medications that accounted for the greatest proportion of errors, owing to the higher prevalence of use, were cardiovascular (8.1%, n=55); central nervous system (11.3%, n=36), respiratory system (11.1%, n=25) and endocrine system (13.1%, n=24).

Secondary outcome measures

Medication Appropriateness Index

Of the 233 patients recruited to the study, 108 were aged 65 years or older (43% of the intervention group, 50% of standard care) and eligible to apply the MAI tool. MAI was applied to all 108 patients at the stages preadmission and admission, but to 102 patients’ discharge lists (data missing for six standard care patients who did not have discharge medication lists prepared). There was no difference between the groups in the median summated MAI score applied to the GSPAML (table 5), indicating a similar quality of prescribing before admission to hospital. The quality of prescribing during admission and at discharge deteriorated in patients receiving standard care and improved for intervention patients (table 5).

Table 5

Secondary outcome measures

Clinical pharmacist suggestions

The PACT clinical pharmacists documented suggestions to optimise medication use more frequently than the standard care clinical pharmacists (table 5). The most common types of intervention were notification of an omitted medication (40.8% and 54.7% of the intervention and standard care suggestions, respectively); dose correction or clarification (34.2% and 26.9%); commission (the unintentional addition of a medication the patient was not actually using) (8.5% and 7.5%); frequency of administration correction or clarification (6.9% and 5.5%); and other (9.6% and 5.5%). These suggestions were more likely to be accepted for patients receiving the intervention and to be accepted earlier, during the admission rather than at discharge, in the hospital episode (table 5).


The main findings of this study are that the PACT intervention is effective at reducing the prevalence per patient of error at admission and discharge from adult medical inpatient care, preventing potentially severe error and facilitating clinical pharmacy input to improve medication use. PACT improved the quality of prescribing in medical patients aged 65 years and older.

The finding that PACT, integrating clinical pharmacy service with medical care, with a focus at admission and discharge, reduced the prevalence of error is consistent with international findings.14 ,21 ,26 ,40 ,42 ,49–52 The PACT effect size seems larger than that achieved in other pharmacist-led interventions that measured medication error or discrepancy.21 ,40–42 ,53 The exception was Vasileff et al16, a study undertaken in an Australian emergency department in patients aged 60+ using 4+ drugs, identifying 72% absolute reduction in prevalence of unintentional discrepancy per patient. The observed effect size may be related to differences in the study populations and their underlying risk for medication misadventure. The evidence from this study supports the involvement of the clinical pharmacist in medication management across the entire inpatient episode, inclusive of discharge. Consistent with other studies, we identified that an increasing number of medications is associated with likelihood of experiencing an error.2 ,15 However, although previous studies targeted patients with increasing comorbidity burden or of advancing age,14 ,16 ,38 ,54 we did not identify a correlation between either of these variables and the presence of an error. The evidence from this study supports targeting the PACT intervention to patients using a greater number of medications.

We identified that the quality of prescribing deteriorated in patients receiving standard care and improved with the PACT intervention. A recent Cochrane systematic review identified that inappropriate polypharmacy is a particular concern in older people and is associated with negative health outcomes: complex, multifaceted pharmaceutical care demonstrated a mean difference of –6.78 in MAI score from pooled data of four studies.55 Direct comparison to the effect size in our study is difficult because our data were not normally distributed; however, the PACT effect, in this regard, appears to be modest. Two of the four studies reported in the Cochrane review involved collaborative working between pharmacists and medical practitioners.28 ,56 The Integrated Medicines Management (IMM) services in Northern Ireland and Sweden achieved similar improvements in MAI score as our study27 ,38 and these findings support the collaborative model of medicines management between physicians and pharmacists to improve prescribing quality for older hospitalised patients.

As with any complex intervention, it is difficult to attribute success to any single ‘active ingredient’ or component of the intervention.57 However, the collaborative nature of this intervention is worthy of discussion. Collaborative prescribing requires a collegiate relationship between a pharmacist and a medical practitioner with legal authority to prescribe.58 It has been identified as a form of dependent prescribing, that being where authority to prescribe is delegated from an independent prescribing professional to a healthcare professional without such authority.58 The PACT intervention allowed for the clinical pharmacist, in consultation with the medical team, to make major and minor changes to the patient's drug chart or the discharge medication list. These activities are consistent with the notion of collaborative prescribing. There is evidence that collaborative prescribing reduces the prevalence of medication error and unintentional discrepancy in the emergency department and perioperative settings.16 ,59 ,60 This is consistent with our finding that PACT patients experienced more clinical pharmacist's recommendations that were accepted more frequently and earlier in the hospital episode than standard care, coupled with a reduction in error and an improvement in quality of prescribing. The lower frequency of, and delay in, standard care clinical pharmacist's recommendation acceptance demonstrates an inefficiency in standard care. Possible contributing factors include an absence of physician recognition of the pharmacist's contribution, as previously described in a London hospital,61 or inferior collaboration and teamwork in the ward-based model. However, this is countered by the estimation that PACT pharmacists were able to see approximately 70% the volume of patients as the standard service, meaning that PACT is 40% more intensive in terms of clinical pharmacy resource. In times of budgetary constraint, it will be important to investigate the health economics of PACT and this is the focus of the current research. The findings of the study demonstrate that integration of a more advanced level of CPP as described by FIP, with greater responsibility for the pharmacist, yields benefits for patient safety.29 It is important to say that this should be supported by appropriately qualified and credentialed pharmacists.58 ,62

There are a number of limitations to this study. An uncontrolled before-after study is regarded as inferior to a controlled or a randomised study design: changes that occur over time make it difficult to attribute any observed change to the intervention; there is evidence that the results of such studies may overestimate the effects of quality improvement-like interventions.63 It was not feasible to undertake a randomised controlled study at a single centre due to potential for contamination across the care of patients receiving standard or intervention care by either the pharmacists or the doctors. However, every effort was taken to minimise bias due to non-randomisation and no difference was identified in baseline demographic or clinical characteristics between the study groups. Extreme sensitivity analysis accounted for missing primary outcome data and the findings were consistent at each extreme, demonstrating the positive effect of PACT to prevent error. In this study, the GSPAML was held as the most accurate reflection of the patient's medication use and a rigorous process was followed to compose this list.11 ,64 Despite this, it is known that it is difficult to identify a patient's actual medication use and it is possible that the GSPAML was not always accurate, presenting a potential bias.64 Target sample size was not achieved, largely because a large proportion of patients were transferred to another medical team following admission. Nonetheless, the study was adequately powered to identify the magnitude of change in the primary outcome measure with 90% power at the 5% significance level. The proportions of the study population who were male (46.6% nationally) and medical card holders (53.5% nationally) are comparable to adult inpatients receiving acute hospital care nationally.65 However, the study population were older and had lengthier hospital stay than the national average. This is likely because we selected patients using at least three regular medications on admission, and it is known that length of stay65 and number of drugs used per patient66 increase with advancing age. This supports external generalisability of the efficacy of the intervention to older patients using at least three regular medications on admission rather than to all adult inpatients.65 ,67 Only two clinical pharmacists were involved in delivering the PACT intervention. This limits the generalisability of the study. However, both held Masters in Hospital Pharmacy and were certified General Level Framework, which may support generalisability to other clinical pharmacists with equivalent credentials.32

As is the case with most prospective observation, the main investigator was required to intervene to remediate and mitigate harm consequent to identified reconciliation errors at discharge. This limited the opportunity to assess the impact of the intervention on healthcare use or the presence of ADEs after discharge. Few studies51 ,68 ,69 have investigated the effect of MedRec interventions on ADEs, likely due to the complexity, high cost and resource intensiveness of identifying this outcome.51 ADE and healthcare use are regarded as ideal outcome measures in studies of medication management because they represent actual patient outcomes.70 There is debate regarding the validity of ADEs or healthcare use as outcome measures of MedRec interventions: it is argued that the harm consequent to reconciliation error may not become apparent for months after discharge.13 Furthermore, the causality between MedRec interventions and ADE or healthcare use following discharge is difficult to establish, given the opportunities for medication change and other confounders that may occur in the interim. Therefore, we believe our choice of outcome measures is valid and pragmatic.

PACT improved the quality and safety of prescribing for medical patients receiving acute hospital care: it reduced the prevalence of all medication error and potentially severe error; it improved the quality of prescribing in patients aged 65 years or older. The recommendations are to implement collaborative models of medication management between medicine and pharmacy and to facilitate collaborative prescribing by pharmacists within this model.


We acknowledge the support of The Meath Foundation who funded this research. We acknowledge clinicians’ contributions to assess the potential for patient harm consequent to error, including Dr Hugh Nohilly, Dr Aisling ni Shuilleabhain, Dr Brendan O'Shea, Dr Patrick Redmond, Mr John Barry, Mrs Cicely Roche, Ms Caitriona Gowing, Dr Michelle O'Shaughnessey, Dr Abi Subra and Dr Safwat Hamad. We are grateful to Prof. Tom Fahey for his critical review of the manuscript; Prof. Kathleen Bennett for her critical review of the manuscript and biostatistical support; Prof. Mike Scott and Ms Anita Hogg for collaboration and sharing of experiences delivering IMM in Northern Ireland; and Prof. Joseph Hanlon for his guidance on the use of the MAI. We thank Mrs Maria Tallon, who supported data entry, and Ms Michelle Fitzsimons and Ms Jennifer Hayde, who contributed to delivering the PACT intervention. The medical, nursing, pharmacy and administrative staff and the participating patients made this study possible.


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  • Contributors All authors had full access to all the data in the study and can take responsibility for the integrity of the data and the accuracy of the data analysis. TCG, ED, AA, JO'B, TD, JB, NB, EM and CW were responsible for study design.TCG and MT were responsible for acquisition of data. All authors were responsible for analysis and interpretation of data. TCG and ED were responsible for drafting of the manuscript. TCG, ED, AA, JO'B, TD, JB, NB, EM and CW were responsible for critical revision of the manuscript for important intellectual content. TCG supervised the study.

  • Funding This study was supported by a Research Grant from The Meath Foundation.

  • Competing interests None.

  • Ethics approval SJH/AMNCH Research Ethics Committee.

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data sharing statement Data available on request from the corresponding author.

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