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  • “Mr Smith's been our problem child today…”: anticipatory management communication (AMC) in VA end-of-shift medicine and nursing handoffs

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Original research
“Mr Smith's been our problem child today…”: anticipatory management communication (AMC) in VA end-of-shift medicine and nursing handoffs
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Authors

  • Alicia A Bergman Center for the Study of Healthcare Innovation, Implementation & Policy, VA Greater Los Angeles, North Hills, California, USA HSR&D Center for Health Information and Communication, Richard L. Roudebush VA Medical Center, Indianapolis, Indiana, USA PubMed articlesGoogle scholar articles
  • Mindy E Flanagan Indiana University Center for Health Services and Outcomes Research, Indianapolis, Indiana, USA HSR&D Center for Health Information and Communication, Richard L. Roudebush VA Medical Center, Indianapolis, Indiana, USA PubMed articlesGoogle scholar articles
  • Patricia R Ebright School of Nursing, Indiana University, Indianapolis, Indiana, USA PubMed articlesGoogle scholar articles
  • Colleen M O'Brien Richard M. Fairbanks School of Public Health, Indianapolis, Indiana, USA PubMed articlesGoogle scholar articles
  • Richard M Frankel HSR&D Center for Health Information and Communication, Richard L. Roudebush VA Medical Center, Indianapolis, Indiana, USA Department of Medicine, Indiana University, Indianapolis, Indiana, USA PubMed articlesGoogle scholar articles
  1. Correspondence to Dr Alicia Bergman, Center for the Study of Healthcare Innovation, Implementation & Policy, VA Greater Los Angeles, 16111 Plummer Street, Bldg 25, North Hills, CA 91343, USA; alicia.bergman{at}va.gov
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Citation

Bergman AA, Flanagan ME, Ebright PR, et al
“Mr Smith's been our problem child today…”: anticipatory management communication (AMC) in VA end-of-shift medicine and nursing handoffs
BMJ Quality & Safety 2016;25:84-91.

Publication history

  • Received October 29, 2014
  • Revised June 25, 2015
  • Accepted July 9, 2015
  • First published July 28, 2015.
Online issue publication 
May 13, 2016

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