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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
- Correspondence to Dr Alex Gillespie, Department of Social Psychology, London School of Economics, London WC2A 2AE, UK; A.T.Gillespie{at}lse.ac.uk
Citation
The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
Publication history
- Received July 13, 2015
- Revised October 22, 2015
- Accepted October 25, 2015
- First published January 6, 2016.
Online issue publication
November 18, 2016
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Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/ This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/