Elsevier

Acta Psychologica

Volume 45, Issues 1–3, August 1980, Pages 223-241
Acta Psychologica

In one word: Not from experience

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Abstract

Studies on clinical inference show that people do not always improve their judgments with experience. This paper argues that the expectation that they will improve is mistaken and founded on an incorrect conception of the nature of experience. Changing this conception towards a more adequate one along the lines suggested by Popper (1963) leads to a far more pessimistic view about people's ability to learn from experience, a view that is in closer corrrespondence with the facts from studies on clinical judgement. The paper also reviews results from psychological studies concerned with people's ability to learn from experience in probabilistic situations. These studies show that people have a number of biases which prevent them from using the information which experience provides. Examples of such biases are the tendency to use confirmatory evidence, assumptions about causality, and disregard of negative information. The paper argues that these biases can be understood in terms of the kind of information that people actually have to use when learning from experience outside the laboratory.

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      While the presentation of information to decision makers improves the accuracy of their decisions, this information has no residual effect once it is no longer presented, even if the following situation is very similar. Concerning the decision-making literature, which includes several demonstrations of the failure of people to transfer knowledge across tasks (e.g., Brehmer, 1980; Perfetto et al., 1983; Thompson et al., 2000), our findings represent an extreme case of such failure. Another contribution to this literature is the typology of information relevance as comprised of the dimensions of information reliability and understandability, which are both found to affect decision accuracy.

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    Work on this paper was supported by a grant from the Swedish Council for Research in the Humanities and Social Sciences.

    Author's address: Berndt Brehmer, Department of Psychology, University of Uppsala, P.O. Box 227, S-75104 Uppsala, Sweden.

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