RT Journal Article SR Electronic T1 Can patient choice shape organisational behaviour to provide patients with what they want? JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 473 OP 476 DO 10.1136/qhc.12.6.473 VO 12 IS 6 A1 Tom Smith YR 2003 UL http://qualitysafety.bmj.com/content/12/6/473.abstract AB