RT Journal Article SR Electronic T1 Engineering quality in health care JF Quality in Health Care JO Qual Health Care FD BMJ Publishing Group Ltd SP 127 OP 127 DO 10.1136/qshc.5.3.127 VO 5 IS 3 A1 Chris McManus YR 1996 UL http://qualitysafety.bmj.com/content/5/3/127.abstract AB