%0 Journal Article %A Chris Gibbons %A Felix Greaves %T Lending a hand: could machine learning help hospital staff make better use of patient feedback? %D 2017 %R 10.1136/bmjqs-2017-007151 %J BMJ Quality & Safety %P bmjqs-2017-007151 %U https://qualitysafety.bmj.com/content/qhc/early/2017/11/29/bmjqs-2017-007151.full.pdf