TY - JOUR T1 - What can we learn from patients’ perspectives on the quality and safety of hospital care? JF - BMJ Quality & Safety JO - BMJ Qual Saf DO - 10.1136/bmjqs-2018-008106 SP - bmjqs-2018-008106 AU - Bev Fitzsimons AU - Jocelyn Cornwell Y1 - 2018/04/05 UR - http://qualitysafety.bmj.com/content/early/2018/04/05/bmjqs-2018-008106.abstract N2 - In 2001, the Institute of Medicine defined high-quality healthcare as care that is safe, effective, patient-centred, timely, efficient and equitable.1 Subsequently, efforts to improve quality have tended to treat the six dimensions as separate rather than interrelated, with improvement in the various dimensions being pursued independently, led by different professions and occupational groups. Investment in research and improvement knowledge across the dimensions has been comparatively uneven, with little shared learning between researchers and professionals working to improve quality in one dimension about the value and efficacy of improvement approaches and methods used in others. Despite policy efforts to define quality in the round as safe, effective and patient-centred,2 3 and despite intermittent calls for patients to be involved in patient safety,4 the dimensions of quality do not have equal status within the improvement community, and patients and families do not play much part in patient safety: their input in this area is seen as subjective and less relevant to outcomes.Progress in improving patient safety is slow, and researchers and policy-makers are arguing more vigorously for … ER -