Table 1

Summary of microsystem characteristics

CharacteristicOperational definition
Integration of information• Information is key, technology may be very helpful
Measurement• Microsystem routinely measures processes and outcomes feeds data back to providers, makes changes based on data
Interdependence of care team• Care provided by a multidisciplinary team, information is key to the relationship
Supportiveness of the larger system• Microsystem views larger organisation as helpful
Constancy of purpose• Integration of the aim throughout the microsystem
Connection to community• Microsystem is a resource to the community, community is a resource to the microsystem
Investment in improvement• Resources made available for improvement (training, money, time)
Alignment of role and training• Health professionals expected to work at the upper limits of education, training