Problem solving tools:
|
(1) Data sheet | × | | | × | | |
(2) Pareto chart | | | × | × | | × |
(3) Cause-effect diagram | | × | × | | | |
(4) Histogram | | | × | | | |
(5) Brainstorming | × | | | | | |
(6) 5W1H | × | | | | | |
Quality management tools:
|
(7) Affinity diagram (K-J method) | | × | × | | | |
(8) Relations diagram (interrelationship digraph or ID) | | × | × | | | |
(9) Matrix diagram | | | | | | × |
(10) Decision tree | | × | × | | | × |
(11) PDPC | | × | × | | | × |
(12) Simplified PERT | | × | × | | × | |
Miscellaneous tools:
|
(13) Flowchart | | × | × | | | |
(14) Simple vote | | | | | | × |
(15) Weighted vote | | | | | | × |
(16) Satisfaction questionnaire | × | | | | | |
(17) Quality indicator | × | | | × | × | |
(18) Quality audit | | | | × | | |
(19) Focus group | × | | | | | × |
(20) Critical path or map (or care path or clinical path) | | | × | | × | |