Importance (I), performance (P), and quality improvement (Q) scores of 44 HIV patients for different care providers
| No. | Aspect description | I-GP | P-GP | Q-GP | I-SP | P-SP | Q-SP | I-AC | P-AC | Q-AC |
|---|---|---|---|---|---|---|---|---|---|---|
| GP=general practitioner; SP=specialist; AC=AIDS nursing consultant. | ||||||||||
| *Generic aspects selected by focus group ratings. | ||||||||||
| Generic aspects: | ||||||||||
| 1 | Work efficiently | 6.6 | 0.03 | 0.2 | 8.0 | 0.12 | 0.9 | 7.5 | 0.23 | 1.7 |
| 2* | Explain my medication clearly | 7.1 | 0.23 | 1.6 | 8.6 | 0.16 | 1.4 | 7.2 | 0.19 | 1.4 |
| 3 | Take me seriously | 8.5 | 0.03 | 0.2 | 8.7 | 0.07 | 0.6 | 8.0 | 0.03 | 0.2 |
| 4* | Is aware of my situation at home and work/school | 4.2 | 0.25 | 1.1 | 3.9 | 0.50 | 2.0 | 5.0 | 0.55 | 2.7 |
| 5 | Cooperate well with other social workers | 7.0 | 0.17 | 1.2 | 7.3 | 0.18 | 1.3 | 7.2 | 0.22 | 1.6 |
| 6 | Can easily be reached by telephone | 7.2 | 0.27 | 1.9 | 6.5 | 0.31 | 2.0 | 7.5 | 0.41 | 3.1 |
| 7 | Never keep me wait in the waiting room longer than 15 minutes | 2.7 | 0.26 | 0.7 | 3.7 | 0.27 | 1.0 | 4.2 | 0.09 | 0.4 |
| 8 | Prescribe drugs which are free of charge | 5.9 | 0.00 | 0.0 | 7.0 | 0.00 | 0.0 | – | – | – |
| 9 | Keep his appointments | 5.8 | 0.06 | 0.3 | 6.2 | 0.09 | 0.6 | 6.3 | 0.17 | 1.1 |
| 10 | Make sure I have an appointment within 24 hours if necessary | 7.5 | 0.21 | 1.6 | 7.1 | 0.30 | 2.2 | 6.8 | 0.36 | 2.4 |
| 11 | Take my opinion into account | 7.9 | 0.15 | 1.2 | 8.2 | 0.16 | 1.3 | – | – | – |
| 12 | Allow me to ask a second opinion | 6.0 | 0.73 | 4.4 | 6.5 | 0.74 | 4.8 | 6.1 | 0.74 | 4.5 |
| 13* | Allow me to check my personal file | 7.3 | 0.35 | 2.5 | 7.9 | 0.25 | 2.0 | 7.5 | 0.33 | 2.5 |
| HIV specific aspects: | ||||||||||
| 14 | Inform me about the pros and cons of a treatment | 7.6 | 0.31 | 2.3 | 9.3 | 0.14 | 1.3 | 7.1 | 0.28 | 2.0 |
| 15 | Explain laboratory results | 7.0 | 0.14 | 0.9 | 8.5 | 0.09 | 0.8 | – | – | – |
| 16 | Have special knowledge of HIV | 7.4 | 0.24 | 1.8 | 10.0 | 0.00 | 0.0 | 8.6 | 0.03 | 0.3 |
| 17 | Keep me in shape with preventive methods | 6.6 | 0.53 | 3.5 | 8.5 | 0.28 | 2.4 | 6.2 | 0.50 | 3.1 |
| 18 | Have an open ear for a conversation about euthanasia | 6.7 | 0.04 | 0.3 | 7.0 | 0.19 | 1.3 | 6.6 | 0.26 | 1.7 |
| 19 | Give information about possible side effects of drugs | 7.3 | 0.31 | 2.2 | 9.4 | 0.14 | 1.3 | 7.0 | 0.19 | 1.3 |
| 20 | Give information about the use of my HIV medication | 6.9 | 0.50 | 3.5 | 9.2 | 0.16 | 1.5 | 8.0 | 0.07 | 0.5 |
| 21 | Break news gently | 3.6 | 0.26 | 0.9 | 4.4 | 0.27 | 1.2 | 4.4 | 0.15 | 0.7 |
| 22 | Take enough time to talk with me | 6.1 | 0.11 | 0.7 | 7.1 | 0.16 | 1.1 | 6.8 | 0.19 | 1.3 |
| 23 | Treated by the same person | 5.6 | 0.31 | 1.7 | 7.0 | 0.07 | 0.5 | 5.3 | 0.50 | 2.7 |
| 24 | Has organised his replacement well | 6.9 | 0.09 | 0.6 | 6.8 | 0.10 | 0.7 | – | – | – |
| 25 | No interruptions during a consult | 4.6 | 0.06 | 0.3 | 5.5 | 0.14 | 0.8 | 5.5 | 0.28 | 1.5 |
| 26 | Maintain confidentiality about my HIV status | 8.2 | 0.00 | 0.0 | 8.0 | 0.00 | 0.0 | 8.0 | 0.00 | 0.0 |
| 27 | Is organised in such a way I cannot hear conversations at the desk or in the consulting room | 6.4 | 0.19 | 1.2 | 6.7 | 0.30 | 2.0 | 6.9 | 0.32 | 2.2 |