All (n=1846–2249) | Patients who would not recommend hospital (n=136–168) | Patients who would recommend hospital (n=1649–2014) | ||||
---|---|---|---|---|---|---|
Mean | SD | Mean | SD | Mean | SD | |
Information and education | 22.9 | 16.1 | 46.4 | 26.6 | 21.1 | 25.2 |
Coordination of care | 18.8 | 21.4 | 34.1 | 23.8 | 17.7 | 20.8 |
Physical comfort | 8.5 | 16.7 | 27.5 | 25.1 | 6.9 | 14.7 |
Emotional support | 27.2 | 31.8 | 69.9 | 32.2 | 23.9 | 29.1 |
Respect for patient preferences | 30.9 | 28.6 | 64.0 | 25.2 | 28.6 | 27.2 |
Involvement of family/friends | 27.7 | 32.6 | 59.3 | 37.1 | 25.4 | 30.8 |
Continuity of care | 46.1 | 35.5 | 74.8 | 29.4 | 44.6 | 34.6 |