Patient factors |
Age | Increases with age | Increases with age | |
Sex | Female higher | | |
Access to car | Not significant | | |
Ethnicity | Non-white less satisfied | | |
Felt able to travel | | Increased | |
Domiciliary care desired | Decreased | Decreased | |
Service |
Type | Not significant | Greater satisfaction with delay by practices | Greater satisfaction with care provided by practices than by deputising services |
Location of care | Decreased with telephone advice | Increased with centre care | |
Time of call | | | |
Delay | Decreases with delay | | |
Care |
Prescription given | | Increased | |
Outcome | | Increased with improved outcome | |