Overall satisfaction
| Variable | Estimate | 95% confidence interval | p value | |
|---|---|---|---|---|
| The adjusted mean satisfaction has been adjusted for the other variables in the table. Subsequent rows give the change in satisfaction for each variable. For example, overall satisfaction was 1.9 scale points higher for a child aged 1–4 than for an infant less than 1 year old or 1.6 scale points less for a female of the same age. For “delay” and “outcome” the data represent the change in satisfaction for each extra minute of delay or millimetre improvement in outcome measured by the visual analogue scale. The doctor (or practice) effect represents the intracluster correlation in satisfaction in patients seen by the same doctor (or practice/service). | ||||
| Adjusted mean satisfaction | 67.6 | 62.7 to 72.5 | ||
| Patient characteristics | ||||
| Age | 1–4 | 1.9 | −2.5 to 6.2 | |
| 5–15 | 5.1 | −0.4 to 9.8 | ||
| 16–29 | 4.1 | −0.8 to 8.9 | ||
| 30–64 | 8.9 | −4.4 to 13.3 | <0.0001 | |
| Over 65 | 12.8 | −8.1 to 17.6 | ||
| Female | −1.6 | −4.0 to 0.8 | 0.2 | |
| No access to car | −2.9 | −5.2 to −0.5 | 0.03 | |
| Non-white | −3.5 | −8.5 to 1.5 | 0.4 | |
| Service characteristics | ||||
| Deputising service | −10.6 | −14.3 to −6.8 | <0.0001 | |
| Non-principal deputy | 2.1 | −2.3 to 6.4 | 0.3 | |
| Delay (minutes) | −0.013 | −0.02 to −0.001 | 0.02 | |
| Night visit | −1.6 | −4.3 to 1.1 | 0.3 | |
| Care given | ||||
| Prescription given | 2.3 | −0.2 to 4.9 | 0.1 | |
| Outcome of care | ||||
| Visual analogue scale (mm) | 0.24 | −0.18 to 0.3 | <0.0001 | |
| Intracluster correlation (doctors) | 0.039 | 0.0003 | ||