(1) Leadership
|
Key aspect I: Demonstrate patient safety as a top leadership priority | 30† | 27* | 36 |
Key aspect II: Promote a non-punitive culture for sharing information and lessons learned | 41† | 35 | 58 |
(2) Strategic planning
|
Key aspect I: Routinely conduct an organization wide assessment of the risk of error and adverse events in the care delivery process | 6† | 5 | 10 |
Key aspect II: The organization actively evaluates the competitive/collaborative environment and identifies partners with whom to learn and share best practices in clinical care | 2† | 3 | 0 |
(3) Information and analysis
|
Key aspect: Analyze adverse events and identify trends across events | 46† | 39 | 67 |
(4) Human resources
|
Key aspect I: Establish rewards and recognition for reporting errors and safety driven decision making | 27† | 18 | 53 |
Key aspect II: Foster effective teamwork regardless of a team member’s position of authority | 36† | 31 | 49 |
(5) Process management
|
Key aspect: Implement care delivery process improvements that avoid reliance on memory and vigilance | 39† | 36 | 48 |
(6) Patient and family involvement
|
Key aspect: Engage patients and families in care delivery, workflow, process, design and feedback | 45 | 41 | 57 |