General views about the three proposed methods for feeding back to the NHS
| Patient representative | NHS telephone comments line | NHS feedback website | |
|---|---|---|---|
| Data are presented as number (%). | |||
| *For this question, responses from only postal questionnaires are presented (an administrative error led to the inclusion of an additional “maybe” response option on the electronic questionnaire). | |||
| †For this question, responses from both postal and electronic questionnaires are presented. | |||
| Do you think these would*: | |||
| Help improve the NHS? | N = 1510 | N = 1410 | N = 1353 |
| Yes | 1281 (84.8) | 864 (61.3) | 831 (61.4) |
| No | 229 (15.2) | 546 (38.7) | 522 (38.6) |
| Be useful for people who had a bad experience of the NHS? | N = 1457 | N = 1390 | N = 1310 |
| Yes | 1318 (90.5) | 956 (68.8) | 845 (64.5) |
| No | 139 (9.5) | 434 (31.2) | 465 (35.5) |
| Help people to let the NHS know about their good experiences? | N = 1407 | N = 1351 | N = 1300 |
| Yes | 1156 (82.2) | 862 (63.8) | 851 (65.5) |
| No | 251 (17.8) | 489 (36.2) | 449 (34.5) |
| Be a good way for people to pass on their ideas about the NHS? | N = 1435 | N = 1396 | N = 1354 |
| Yes | 1250 (87.1) | 949 (68.0) | 951 (70.2) |
| No | 185 (12.9) | 447 (32.0) | 403 (29.8) |
| Be a waste of NHS money? | N = 1431 | N = 1449 | N = 1408 |
| Yes | 309 (21.6) | 590 (40.7) | 537 (38.1) |
| No | 1122 (78.4) | 589 (59.3) | 871 (61.9) |
| Which of the three methods would you use to let the NHS know about your concern (N = 1893)?† | |||
| Patient representative | 1130 (59.7) | ||
| NHS telephone comments line | 261 (13.8) | ||
| NHS feedback website | 190 (10.0) | ||
| None of them | 312 (16.5) | ||