Views about feedback mechanisms for the three scenarios
| Scenario 1 (good idea about clinic) | Scenario 2 (concern about inpatient care) | Scenario 3 (concern about care from GP) | |
|---|---|---|---|
| Data are presented as number (%). | |||
| Which of the following do you think would most likely lead to getting something done? | N = 1797 | N = 1838 | N = 1891 |
| Talking to the GP again | NA | NA | 497 (26.3) |
| Talking to another GP at the practice | NA | NA | 965 (51.0) |
| Contacting staff at the clinic/ward | 193 (10.7) | 430 (23.4) | NA |
| Contacting patient representative | 755 (42.0) | 707 (38.5) | 311 (16.4) |
| Filling in an NHS feedback form | 130 (7.2) | 87 (4.7) | 2 (0.1) |
| Writing a letter to manager of clinic/hospital/trust | 519 (28.9) | 504 (27.4) | 73 (3.9) |
| Telephoning an NHS comments line | 92 (5.1) | 52 (2.8) | 27 (1.4) |
| Using an NHS feedback website | 108 (6.0) | 58 (3.2) | 16 (0.8) |
| What would you be most likely to do? | N = 1861 | N = 1860 | N = 1881 |
| Talk to the GP again | NA | NA | 542 (28.8) |
| Talk to another GP at the practice | NA | NA | 926 (49.2) |
| Contact staff at clinic/ward | 201 (10.8) | 417 (22.4) | NA |
| Contact patient representative | 731 (39.3) | 674 (36.2) | 249 (13.2) |
| Fill in an NHS feedback form | 121 (6.5) | 76 (4.1) | 3 (0.2) |
| Write a letter to manager of clinic/hospital/trust | 432 (23.2) | 437 (23.5) | 70 (3.7) |
| Telephone an NHS comments line | 105 (5.6) | 53 (2.8) | 22 (1.2) |
| Use an NHS feedback website | 151 (8.1) | 88 (4.7) | 17 (0.9) |
| Nothing | 98 (5.3) | 91 (4.9) | 17 (0.9) |
| Other | 22 (1.2) | 24 (1.3) | 35 (1.9) |