Patient satisfaction scores by study group
| Satisfaction items | Intervention group % (n/N)strongly agree | Control group % (n/N) strongly agree | p value (95% CI of difference) |
|---|---|---|---|
| Ambulance crew listened very carefully to my problem | 63% (22/35) | 51% (37/72) | 0.30 (−7 to 27) |
| Crew were very polite | 70% (26/37) | 62% (47/76) | 0.41 (−10 to 26) |
| Right amount of advice | 69% (24/35) | 46% (33/71) | 0.04 (2 to 37) |
| Reassured by the advice | 72% (23/32) | 45% (31/69) | 0.02 (6 to 41) |
| Satisfied with explanation | 69% (22/32) | 49% (33/67) | 0.09 (0 to 35) |
| Clear advice about when to get more help | 71% (22/31) | 47% (33/70) | 0.03 (3 to 38) |
| Generally satisfied with the ambulance crew | 81% (30/37) | 58% (44/76) | 0.02 (6 to 39) |
| % (n/N) strongly disagree | % (n/N) strongly disagree | ||
| Made to feel wasting the crew’s time | 52% (17/33) | 38% (25/66) | 0.28 (−6 to 31) |