Scale/variable | Clinic access | Communication | Hospital standards | Information | Organisation | Pre-visit communication |
---|---|---|---|---|---|---|
Data shown as Spearman’s rank correlations (r). | ||||||
All correlations are significant (p<0.01). | ||||||
Communication | 0.35 | |||||
Hospital standards | 0.38 | 0.38 | ||||
Information | 0.31 | 0.73 | 0.34 | |||
Organisation | 0.39 | 0.66 | 0.44 | 0.59 | ||
Pre-visit communication | 0.33 | 0.48 | 0.33 | 0.47 | 0.51 | |
Overall satisfaction | 0.33 | 0.69 | 0.39 | 0.63 | 0.63 | 0.46 |
Perceived treatment correctness | 0.27 | 0.53 | 0.35 | 0.51 | 0.49 | 0.36 |
Organisation tests/examinations | 0.37 | 0.50 | 0.43 | 0.45 | 0.62 | 0.44 |
Effect of visit on health problem | 0.05 | 0.31 | 0.06 | 0.37 | 0.22 | 0.23 |
Age | 0.19 | 0.24 | 0.24 | 0.17 | 0.27 | 0.20 |
Waiting time | −0.10 | −0.16 | −0.09 | −0.15 | −0.16 | −0.23 |