Table 3

Correlations between scales scores and responses to individual questions (n = 19 000)

Scale/variable	Clinic access	Communication	Hospital standards	Information	Organisation	Pre-visit communication
Data shown as Spearman’s rank correlations (r).
All correlations are significant (p<0.01).
Communication	0.35
Hospital standards	0.38	0.38
Information	0.31	0.73	0.34
Organisation	0.39	0.66	0.44	0.59
Pre-visit communication	0.33	0.48	0.33	0.47	0.51
Overall satisfaction	0.33	0.69	0.39	0.63	0.63	0.46
Perceived treatment correctness	0.27	0.53	0.35	0.51	0.49	0.36
Organisation tests/examinations	0.37	0.50	0.43	0.45	0.62	0.44
Effect of visit on health problem	0.05	0.31	0.06	0.37	0.22	0.23
Age	0.19	0.24	0.24	0.17	0.27	0.20
Waiting time	−0.10	−0.16	−0.09	−0.15	−0.16	−0.23