Mean (SD) scale scores for variables with hypothesised associations
| Variable/scale | Clinic assess | Communication | Hospital standards | Information | Organisation | Pre-visit communication |
|---|---|---|---|---|---|---|
| All differences are statistically significant (p<0.01) unless indicated (Mann-Whitney test). | ||||||
| NS, not significant. | ||||||
| Poor health | ||||||
| No (n = 16554) | 89.61 (17.35) | 86.11 (18.34) | 89.73 (15.66)NS | 82.01 (22.37) | 85.94 (17.82) | 83.52 (21.13) |
| Yes (n = 2209) | 90.14 (18.34) | 79.29 (23.53) | 89.40 (17.26) | 71.57 (28.26) | 82.71 (20.97) | 77.85 (25.30) |
| Easy to change appointment | ||||||
| Yes (n = 7676) | 90.99 (16.53) | 87.45 (17.21) | 90.66 (15.13) | 83.40 (21.59) | 87.95 (16.33) | 86.31 (18.79) |
| No (n = 1167) | 85.66 (20.78) | 75.95 (25.77) | 85.34 (20.41) | 71.46 (28.26) | 77.15 (24.42) | 69.19 (28.00) |
| Appointment changed | ||||||
| Yes (n = 4293) | 88.49 (18.35) | 83.51 (20.08) | 88.97 (16.30) | 78.83 (23.72) | 83.72 (19.43) | 79.55 (23.92) |
| No (n = 11878) | 90.30 (16.91) | 86.23 (18.55) | 90.14 (15.51) | 81.78 (23.00) | 86.66 (17.38) | 84.60 (20.35) |
| Same clinician at follow up | ||||||
| Yes (n = 8325) | 91.79 (15.42) | 88.34 (16.54) | 90.51 (15.18) | 84.72 (20.34) | 88.89 (15.09) | 86.14 (19.53) |
| No (n = 4851) | 89.86 (17.38) | 80.90 (21.91) | 88.86 (16.57) | 75.33 (26.03) | 81.01 (21.53) | 80.18 (23.32) |