Checklist items | Score (max = 448) | Percentage | |
---|---|---|---|
No. | Item | ||
1 | Introduced themselves | 317.5 | 70.9 |
2 | Warm and friendly | 430.5 | 96.1 |
3 | Poised and confident | 426.5 | 95.2 |
4 | Vocal qualities | 417.5 | 93.2 |
5 | Nonverbal communication | 425.5 | 95.0 |
6 | Listening skills | 426.5 | 95.2 |
7 | Maintain donor comfort | 425.5 | 95.0 |
8 | Interview style | 432.0 | 96.4 |
9 | Answers recorded immediately | 436.0 | 97.3 |
10 | Clarifying questions | 430.0 | 96.0 |
11 | Confident with decision | 426.0 | 95.2 |
12 | Explained eligibility/deferral | 433.0 | 96.7 |
13 | Appreciation | 430.0 | 96.0 |