Informed—each healthcare contributor has current knowledge of safety factors | Scientific inquiry—healthcare practice is more effective when based on evidence |
Reporting—everyone is able to speak up about problems and surprises | Self-criticism—we learn faster by attending to every detail of our performance |
Just—everyone feels fairly treated by everyone else, for example not unfairly blamed | Responsibility—the individual is responsible for all aspects of patient care |
Learning—there is more to know, so we are always learning, even from failure | Training—we learn by repeated practice and feedback from experienced mentors |
Teamwork—health care demands teamwork from complementary professionals | Caring—health care is a helping profession that focuses on people’s wellbeing |
Quality—we measure our individual and collective performance in order to improve | Excellence—we want to be the best at what we do, and be recognised for it |
Dedication—excellence demands long hours and selfless focus on the work |