% A,B* | Total number | |
Has published a mission statement | 83 | 89 |
Mission commits to improving quality | 89 | 74 |
Mission commits to improving safety | 50 | 74 |
Governing body approved annual programme for improvement | 57 | 89 |
Governing body received formal reports on quality and safety | 43 | 89 |
Results of patient satisfaction surveys were formally reported | 36 | 89 |
Results of surveys of provider or other staff satisfaction were reported | 12 | 89 |
*% Hospitals extensively (B) or exceptionally (A) compliant with criterion.