| Systems for getting the views of patients, eg, satisfaction surveys, monitoring complaints | | 50 (34) | 43 (29) | 7 (5) |
| Performance indicators or measures | | 47 (32) | 46 (31) | 7 (5) |
| Patient safety systems, eg, incident reporting, risk management | | 44 (30) | 47 (32) | 9 (6) |
| Clinical guidelines, practice guidelines | | 40 (27) | 54 (37) | 6 (4) |
| Accreditation schemes and programmes | | 27 (18) | 54 (37) | 19 (13) |
| Audit, internal assessment of clinical standards | | 25 (17) | 63 (43) | 12 (8) |
| Organisational quality management programmes, eg, total quality management | | 22 (15) | 66 (45) | 12 (8) |