Table 1

Distribution of responses to satisfaction items in the Urgent Care System Questionnaire

	Percentage strongly agree	Percentage agree	Percentage unsure	Percentage disagree	Percentage strongly disagree	Percentage missing	N=250
I did not know which service to go to about this problem	5	7	3	33	47	5	250
I felt that the first service I tried was the right one to help me	54	34	2	5	2	3	250
I felt sometimes I had ended up in the wrong place	4	6	1	34	50	5	250
I found it easy to get the ervice I wanted	49	32	4	6	6	3	250
Travelling to the services I needed was easy	38	39	3	10	3	7	250
I had to push to get the help I needed	9	7	4	33	42	4	250
I moved through the system smoothly	43	41	5	5	5	2	250
It took too long to get the care needed	8	11	3	38	37	3	250
I felt that no one took responsibility and sorted out my problem	6	5	3	38	45	3	250
I saw the right people	43	45	4	3	2	3	250
I felt I was given the wrong advice	0	2	6	38	48	4	250
My problem was sorted out	37	39	9	8	3	4	250
I got the help I wanted quickly	41	38	6	8	7	2	250
I had to repeat myself too many times	5	9	2	39	42	3	250
Services had the information they needed about me	38	41	7	10	1	2	250
Services did not seem to talk to each other	7	12	14	34	30	4	250
I was told how long I'd have to wait	21	36	10	20	9	4	250
My concerns were taken seriously by everyone	40	43	5	5	4	2	250
Services understood that I had responsibilities, like my need to look after my family	16	40	26	8	5	6	250
I was made to feel like I was wasting everyone's time	3	5	1	42	46	3	250
The system did not work well this time	8	8	3	41	37	2	250
At each stage, I was confident in the advice services gave me	38	41	8	9	3	2	250