Component scores for system users by age and overall satisfaction
| N | Progress: mean (SD) | Entry: mean (SD) | Patient convenience: mean (SD) | |
| Age | ||||
| <65 | 200 | 4.04 (0.9) | 4.25 (0.8) | 3.82 (0.8) |
| 65+ | 48 | 4.32 (0.7) | 4.38 (0.7) | 3.97 (0.7) |
| p=0.044 | p=0.311 | p=0.253 | ||
| Overall satisfaction | ||||
| Excellent | 96 | 4.63 (0.4) | 4.58 (0.7) | 4.31 (0.6) |
| Very good | 83 | 4.29 (0.4) | 4.37 (0.6) | 3.96 (0.5) |
| Good | 27 | 3.79 (0.5) | 4.20 (0.7) | 3.55 (0.6) |
| Fair | 16 | 3.18 (0.4) | 3.60 (0.7) | 2.92 (0.6) |
| Poor/very poor | 27 | 2.37 (0.8) | 3.31 (1.0) | 2.64 (0.8) |
| p=0.001 | p=0.001 | p=0.001 | ||