Table 3

Multivariate linear regression models: associations between independent variables and overall patient satisfaction

	Ordinary multivariate regression		Multilevel regression
	β	p	β	p
Expectations
Hospital versus expectations (item)	0.212	<0.001	0.159	<0.001
Health effects versus expectations (item)	0.039	<0.001	0.030	<0.001
Patient-reported experiences
Nursing services (scale)	0.267	<0.001	0.200	<0.001
Doctor services (scale)	0.121	<0.001	0.091	<0.001
Incorrect treatment (item)	−0.118	<0.001	−0.088	<0.001
Health personnel in general (scale)	0.094	<0.001	0.071	<0.001
Organisation (scale)	0.060	<0.001	0.045	<0.001
Unforeseen waiting in hospital (item)	−0.058	<0.001	−0.043	<0.001
Pain relief (item)	0.053	<0.001	0.040	<0.001
Information examinations (scale)	0.029	<0.01	0.022	<0.01
Next of kin—handling (item)	−0.015	NS	−0.011	NS
Information about future complaints (scale)	−0.013	NS	−0.010	NS
Hospital and equipment (scale)	0.012	NS	0.008	NS
Next of kin—information (item)	0.011	NS	0.008	NS
Unanswered questions about medicines (item)	−0.010	NS	−0.007	NS
Information about side effects of medicines (item)	−0.009	NS	−0.006	NS
Corridor stay (item)	0.005	NS	0.004	NS
Demographics
Age	0.017	<0.05	0.012	NS
Education (vs primary school):
Upper secondary school only	−0.001	NS	−0.001	NS
University/college for less than 4 years	−0.005	NS	−0.004	NS
University/college for 4 years or more	−0.024	<0.01	−0.018	<0.01
Routine admission (vs emergency)	−0.016	<0.05	−0.012	<0.05
Self-perceived health	−0.016	NS	−0.012	NS
Male patient (vs female)	0.007	NS	0.006	NS
Number of admissions in the previous 2 years	0.001	NS	0.001	NS
Length of stay	−0.001	NS	0.001	NS