Table 2

Correlations between overall patient satisfaction, fulfilment of expectations and patient-reported experiences*

	Patient satisfaction	Hospital versus expectations	Health effects versus expectations	Doctor services	Nursing services	Information examinations	Information about future complaints	Contact with next of kin	Hospital and equipment	Organisation	Health personnel in general
Patient satisfaction	–
Hospital versus expectations	0.60	–
Health effects versus expectations	0.36	0.37	–
Doctor services	0.62	0.50	0.36	–
Nursing services	0.68	0.56	0.30	0.65	–
Information examinations	0.54	0.43	0.31	0.68	0.58	–
Information about future complaints	0.35	0.31	0.26	0.44	0.39	0.49	–
Contact with next of kin	0.49	0.41	0.25	0.52	0.57	0.51	0.37	–
Hospital and equipment	0.41	0.40	0.24	0.44	0.47	0.40	0.29	0.41	–
Organisation	0.59	0.51	0.33	0.68	0.66	0.61	0.44	0.51	0.45	–
Health personnel in general	0.61	0.50	0.32	0.73	0.68	0.67	0.53	0.52	0.40	0.65	–