Managerial and medical cultures: points of divergence.

ManagerialMedical
Structure:BureaucraticCollegial
Group loyalty:LowHigh
Job security:Low/mediumHigh
Disciplinary base:Social sciencesNatural sciences
Evidence base:Case studies on organisationsClinical studies on patients
Focus:Patients as groupsPatients as individuals
Skills:Managerial/human relationsBiomedical/technical
Allegiance:Organisation/corporate goalsPatient/professional
Discretion:Low (rules/procedures)High (clinical freedom)
Success measure:EfficiencyEffectiveness
Quality emphasis:Consumer rated qualityTechnical quality
Performance review:PublicConfidential
Professional status:EmergingEstablished
Social status:MediumHigh
Public trust:LowHigh (but vulnerable)