Table 2

Hospital trust level associations between web-based patient ratings and paper-based surveys of patient experience

Web-based patient rating	NHS Inpatient Survey question on patient experience	Spearman ρ	p Value
Proportion of patients recommending	‘Overall, how would you rate the quality of care you received?’	0.41	<0.001
Treated with dignity and respect	‘Overall, did you feel you were treated with dignity and respect while in hospital?’	0.34	<0.001
Staff worked together	‘How well would rate how well the doctors and nurses worked together?’	0.38	<0.001
Cleanliness of hospital environment	‘How clean was the hospital ward or room you were in?’	0.49	<0.001
Involved in decisions about care	‘Were you involved as much as you wanted to be in decisions about your care and treatment?’	0.31	<0.001