Multilevel variance components (with SE) and trust-level intraclass correlation
| Domain | SHA level | Trust level | Survey level | Intraclass correlation |
| Dignity and respect | 0.302 (0.149) | 0.252 (0.048) | 0.386 (0.032) | 0.59 |
| Provision of information | 0.260 (0.129) | 0.225 (0.050) | 0.512 (0.042) | 0.49 |
| Cleanliness | 0.295 (0.146) | 0.303 (0.053) | 0.371 (0.031) | 0.62 |
| Confidence in staff | 0.288 (0.140) | 0.187 (0.044) | 0.481 (0.040) | 0.50 |
| Consistency of communication | 0.253 (0.124) | 0.125 (0.042) | 0.572 (0.047) | 0.40 |
| Involvement in decisions | 0.279 (0.137) | 0.238 (0.048) | 0.435 (0.036) | 0.54 |
SHA, strategic health authority.