Number and percentage of complaints in each category
| Type of complaints | Written | Verbal | Total | |||
| N | Percentage | N | Percentage | N | Percentage | |
| Waiting time | 0 | 0 | 226 | 15.5 | 226 | 13.8 |
| Admission/appointment issues | 12 | 6.5 | 558 | 38.3 | 570 | 34.7 |
| Lack of access to clinical services | 5 | 2.7 | 34 | 2.3 | 39 | 2.4 |
| Inadequate attention to patient | 17 | 9.2 | 0 | 0 | 17 | 1 |
| Ignorance the standards of clinical care | 47 | 25.4 | 21 | 1.4 | 68 | 4.1 |
| General facilities deficit | 3 | 1.6 | 26 | 1.8 | 29 | 1.8 |
| Delay in delivery of general services | 16 | 8.6 | 95 | 6.5 | 111 | 6.8 |
| Communication failures | 64 | 34.5 | 497 | 34.1 | 561 | 34.1 |
| Breach of patient's rights | 11 | 5.9 | 0 | 0 | 11 | 0.7 |
| Financial discount requesting | 10 | 5.4 | 0 | 0 | 10 | 0.6 |
| Total | 185 | 10.8 | 1457 | 89.2 | 1642 | 100 |