R | I | C | E | |||||
Out-of-hours centre | No of reports returned | Percentage of reports returned | Clinical problem | Expectation | Personal situation | Obligatory questions reported/standard | Care advice | Patients' reaction |
1 | 17 | 80 | 100 | 76 | 6 | 14 | 100 | 0 |
2 | 18 | 85 | 100 | 56 | 13 | 16 | 100 | 5 |
3 | 10 | 47 | 100 | 40 | 40 | 20 | 100 | 10 |
4 | 18 | 85 | 100 | 39 | 22 | 23 | 100 | 6 |
5 | 19 | 90 | 100 | 43 | 30 | 34 | 100 | 0 |
6 | 19 | 90 | 100 | 42 | 11 | 12 | 90 | 0 |
7 | 18 | 85 | 100 | 44 | 8 | 24 | 100 | 11 |
8 | 17 | 80 | 100 | 47 | 49 | 28 | 100 | 15 |
9 | 16 | 76 | 100 | 75 | 13 | 19 | 100 | 63 |
10 | 20 | 95 | 98 | 55 | 8 | 19 | 100 | 0 |
11 | 19 | 90 | 100 | 63 | 8 | 17 | 100 | 11 |
12 | 17 | 80 | 100 | 47 | 6 | 19 | 100 | 0 |
13 | 5 | 23 | 83 | 17 | 0 | 22 | 83 | 0 |
14 | 18 | 85 | 100 | 56 | 0 | 15 | 100 | 0 |
15 | 18 | 85 | 100 | 56 | 33 | 21 | 100 | 0 |
16 | 10 | 47 | 100 | 80 | 0 | 14 | 100 | 0 |
17 | 21 | 100 | 100 | 47 | 14 | 21 | 100 | 57 |
Total | 280 | 78 | 99 | 52 | 15 | 20 | 98 | 11 |
RICE, Reason for calling (patient-specific), Information gathered (case-specific), Care advice (the outcome of the triage; case-specific), Evaluation (patients' reaction to the advice.