Scale | No of items | Reliability in clinical departments | Reliability in outpatient departments |
Reception/admittance | 2 | 0.82 | 0.86 |
Nursing care | 2 | 0.85 | 0.85 |
Medical care | 2 | 0.86 | 0.88 |
Information giving | 4 | 0.85 | 0.88 |
Autonomy | 3 | 0.80 | 0.86 |
(Discharge and) after care | (3) 2 | 0.85 | 0.79 |