Characteristics of hospitals with no, few or more than five Yelp visitor ratings
| Characteristics | No Yelp visitor ratings*† | One to five Yelp visitor ratings*‡ | More than five Yelp visitor ratings* |
|---|---|---|---|
| Size, n (%) | |||
| 1–99 beds | 1302 (47.5) | 112 (16.8) | 17 (6.5) |
| 100–299 beds | 1039 (37.9) | 326 (48.9) | 102 (38.8) |
| ≥300 beds | 399 (14.6) | 229 (34.3) | 144 (54.8) |
| Region, n (%) | |||
| West | 316 (11.5) | 202 (30.2) | 159 (60.5) |
| New England | 116 (4.2) | 44 (6.6) | 14 (5.3) |
| Mid Atlantic | 271 (9.9) | 77 (11.5) | 25 (9.5) |
| South Atlantic | 461 (16.8) | 110 (16.5) | 21 (8.0) |
| Central | 1576 (57.5) | 234 (35.1) | 44 (16.7) |
| Profit Status, n (%) | |||
| Not-for-profit, public | 559 (20.4) | 83 (12.4) | 37 (14.1) |
| Not-for-profit, private | 1662 (60.7) | 454 (68.1) | 194 (73.8) |
| Commercial | 519 (18.9) | 130 (19.5) | 32 (12.2) |
| Teaching, n (%)§ | 108 (3.9) | 93 (13.9) | 70 (26.6) |
| Urban, n (%) | 2464 (89.9) | 640 (96.0) | 263 (100.0) |
| Hospital expenses in 10s of thousands of dollars per inpatient day, mean (95% CI) | 43.9 (37.2 to 50.7) | 44.0 (31.0 to 57.8) | 41.4 (38.2 to 44.6) |
| Nurses per 10,000 patient days, mean (95% CI) | 72.4 (60.7 to 84.1) | 59.5 (57.2 to 66.3) | 57.8 (54.6 to 60.9) |
| Medicaid patients, mean % (95% CI) | 16.6 (16.2 to 16.9) | 18.1 (17.2 to 18.9) | 18.6 (17.1 to 20.2) |
*Only hospitals with American Hospital Association data on hospital characteristics were included. Subsequent analyses included all hospitals with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data. Total number of observations (n) in each group for this analysis: no Yelp visitors: 2740 of 2834 with HCAHPS data; 1–5 Yelp visitor ratings: 667 of 692; more than 5 Yelp visitor ratings: 263 of 270.
†p Values for comparisons between hospitals with more than 5 ratings and hospitals with no ratings were <0.001 except for hospital expenses (p=0.50), nurse staffing levels (p=0.018), and percent Medicaid patients (p=0.013).
‡p Values for comparisons between hospitals with more than 5 ratings and hospitals with 1–5 ratings were ≤0.001 except for profit status (p=0.029), hospital expenses (p=0.67), nurse staffing (p=0.65), and percent Medicaid patients (0.55).
§‘Teaching hospitals’ are members of the Council of Teaching Hospitals and Health Systems.