Correlations between percent of high and low ratings on Yelp and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
| Hospitals with: | ||||
|---|---|---|---|---|
| Correlations between HCAHPS and Yelp on: | At least one visitor rating on Yelp (n=962) | More than 5 visitor ratings on Yelp (n=270) | More than 10 visitor ratings on Yelp (n=148) | More than 15 visitor ratings on Yelp (n=102) |
| Percent high ratings* | 0.40 | 0.49 | 0.49 | 0.48 |
| Percent low ratings† | 0.40 | 0.47 | 0.48 | 0.47 |
Weighted Pearson's product moment correlation coefficients, using weights inversely proportional to the number of Yelp raters. p Values for all correlations <0.001.
*The percent high rating for HCAHPS refers to the percent of respondents giving the hospital a overall rating of 9 or 10 on a scale of 0–10. The percent high rating for Yelp refers to the percent of respondents giving the hospital an overall rating of 4 or 5 stars.
†The percent low rating for HCAHPS refers to the percent of respondents giving the hospital an overall rating of below 7. The percent low rating for Yelp refers to the percent of respondents giving the hospital an overall rating of 1 or 2 stars.