Measure | Mean total score | Mean drive QI | Mean public reporting |
---|---|---|---|
Health services usage measures | |||
Readmission/readmission rates (72 h, 7, 30, 90 days) | 7.76 | 7.73 | 7.6 |
ED visits/ED admission rates | 7.43 | 7.26 | 7.29 |
Time from discharge to homecare nursing visit for high-risk patients | 7.57 | 7.93 | 7.36 |
Primary care visit within 7 days postdischarge for high-risk patients | 7.29 | 7.64 | 7.07 |
Medication reconciliation completed prior to discharge | 7.69 | 8.08 | 7 |
Discharge summary (all medications and follow-up appointments) given to patient | 7.7 | 8.14 | 7.31 |
Discharge summary (all medications and follow-up appointments) given to primary healthcare provider | 7.91 | 8.29 | 7.71 |
Ambulatory sensitive conditions hospitalisation/ambulatory care visits | 7 | 7.63 | 6.94 |
Healthcare connected for unattached patients | 7.08 | 7 | 6.85 |
Hospital discharge process (discharge planning, plan of care, postdischarge support, hospital assessing needs and using discharge plans) | 7.07 | 7.5 | 6.71 |
Discharge medication list sent to pharmacy | 7.04 | 7.07 | 6.29 |
Continuity of the medical records upon hospital discharge to the outpatient setting | 7.27 | 7.46 | 6.77 |
Clinical performance (screening, immunisation, chronic care after acute myocardial infarction, diabetes mellitus control, hypertension control) | 7.15 | 7.15 | 6.62 |
Potentially avoidable hospital admissions | 6.76 | 6.67 | 7.27 |
Multiple psychiatric readmissions | 6.91 | 6.53 | 7.27 |
Early collaborative care/multidisciplinary early supported discharge | 6.9 | 6.33 | 7.31 |
Patient education/self-management support | 6.93 | 6.21 | 7.07 |
Patient level measures—clinical | |||
Nosocomial infection | 7.19 | 7.25 | 7.17 |
Mortality/death/cause of death/risk of death | 7.24 | 7 | 6.85 |
Functional status/physical function/improvement | 7.08 | 7.23 | 6.62 |
Medication errors | 7.28 | 7.33 | 6.92 |
Critical incidents | 7.39 | 7.5 | 6.92 |
Medication continuity/discrepancies | 7.13 | 7.08 | 6.67 |
Pressure ulcers | 6.96 | 6.66 | 7.08 |
Pain | 6.97 | 6.58 | 7.17 |
Patient level measures—satisfaction and perceptions | |||
Patient and caregiver satisfaction (follow-up during interventions and/or after) | 7.52 | 7.69 | 7.54 |
Activities of daily living/social activities | 7.13 | 7.08 | 6.67 |
Quality of care | 6.92 | 6.58 | 7 |
Provider level measures—satisfaction and perceptions | |||
Communication between shift staff/optimal choice of communication/information transfer | 7.21 | 7.54 | 6.23 |
Communication and collaboration of physician consultations | 6.94 | 5.85 | 7.31 |
ED, Emergency Department; QI, quality improvement.